Document360

Document360 is the knowledge base and documentation platform Saravana Kumar bootstrapped from Chennai, India in 2017. It grew to $10M+ ARR with 100+ employees by targeting SaaS companies and tech teams that needed a professional, searchable knowledge base for customer self-service — one that could handle thousands of articles, multiple languages, multiple product versions, and role-based access control for internal vs. external content. Document360 serves both as a public help center and an internal wiki in one product. The platform's version management feature — maintaining separate documentation for v1.0, v2.0, and v3.0 of a software product simultaneously — was a genuine gap in the market that no other knowledge base tool addressed well. The analytics dashboard (most searched terms, articles with low satisfaction ratings, search terms that returned no results) turned the knowledge base from a static content dump into a continuous feedback loop for improving documentation quality. Document360's API-first approach allowed technical teams to push documentation updates directly from their CI/CD pipeline.