Userlike

Userlike is the live chat and customer messaging platform David Voswinkel bootstrapped from Cologne, Germany in 2012. It differentiates from most chat tools by serving the German and European mid-market with strict GDPR compliance built in from day one — data stored exclusively on European servers, cookie consent integrations, and privacy-by-default settings that eliminate the compliance headache. The platform grew to $5M+ ARR with 80+ employees and 10,000+ customers. Userlike's unified messaging approach connects live chat on the website with WhatsApp Business, Facebook Messenger, Instagram, SMS, and Telegram — all routing into a single agent inbox. This multichannel capability was years ahead of most competitors, reflecting a European market reality where WhatsApp is the dominant messaging channel for customer service. The platform's AI automation layer (chatbot builder with conditional logic, an AI bot that answers questions from a connected knowledge base) reduces agent workload while keeping the conversation in familiar channels.